Contact Us
Have any questions? We're here to help
Contact Information
Whether you want to inquire about tour details, book a trip, or have any special needs, please feel free to contact us. Our professional team will respond within 24 hours.
Address
Christchurch, New Zealand
Phone
+64 02108081735
+86 13632987865
Mon-Sun 9:00-18:00
scenicmemoriesnz@gmail.com
New Zealand Customer Service
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Weekdays 9:00-21:00
China Customer Service
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Weekdays 9:00-21:00
Xiaohongshu
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Online Inquiry
FAQ
Q: How far in advance should I book?
We recommend booking 1-2 months in advance. During peak season (December-February), please book 2-3 months in advance to ensure availability.
Q: What does 'small group of 8' mean?
Each group has a maximum of 8 guests, equipped with 1 professional Chinese-speaking guide and 1 vehicle, ensuring every guest receives adequate care.
Q: What's included in the price?
Included: Professional Chinese-speaking guide, transportation, accommodation, attraction tickets, some meals. Not included: International flights, visa fees, personal expenses.
Q: What is the cancellation policy?
Cancel 30+ days before departure: full refund. Cancel 15-30 days: 50% refund. Cancel within 15 days: no refund. Travel insurance is recommended.